SuriGO Payment Terms
Last updated: 11 September 2026
These Payment Terms explain how you pay for orders, parcels and rides on SuriGO, what the price is made of, and when the money leaves your pocket. They apply to everyone who uses the SuriGO customer app in Suriname. They are part of our Terms of Use, and they work together with our Refund Policy and our Cancellation Policy.
The short version
- All prices are in Surinamese Dollars (SRD). You always see the full price, with every line broken out, before you confirm.
- Today you can pay with cash, your SuriGO wallet balance, an online payment handled by our payment provider, or an offline bank transfer that we check by hand. Rides can be paid with cash or wallet balance only.
- The delivery fee is paid in cash to the courier at the door, even when the rest of the order is paid online or from your wallet. The online charge covers the order total minus the delivery fee.
- SuriGO never sees or stores your card or bank account number. Online payments are completed on a page belonging to our payment provider.
- For a ride, the fare you are quoted before you confirm is the fare you pay. We do not recalculate it at the end of the trip.
- Wallet balance can be used to pay and can be sent to another SuriGO user. It cannot be paid back out to you as cash.
Contents
- Who are you paying?
- Currency and prices
- What the total is made of
- The delivery fee is paid in cash
- Payment methods you can use today
- When you are charged
- How ride fares are calculated
- Your SuriGO wallet
- Tips, coupons and loyalty points
- Receipts and records
- If something goes wrong with a payment
- Changes to these terms
- How to reach us
1. Who are you paying?
SuriGO is a platform that connects you with independent stores, restaurants, pharmacies, couriers and drivers. SuriGO is not the seller of the goods and does not drive you itself. The store prepares and sells what you order; the courier or driver performs the delivery or the trip.
SuriGO collects payment on their behalf and passes the money on to them, less our commission. The platform is operated by VENESEY IMPORT & EXPORT N.V., Jozef Israelsstraat 47, Paramaribo, Suriname, registered under KKF no. 82430.
When you pay in cash, you hand the money to the store or to the courier at the door. SuriGO is not part of that moment; we settle with the store and the courier afterwards.
2. Currency and prices
Every price in the app is in Surinamese Dollars (SRD). Item prices are set by each store, not by SuriGO, and a store can change its prices at any time. The price that counts is the one shown in the order summary at the moment you confirm.
Before you confirm anything, the app shows you the complete summary: items, delivery fee, any store fees, tax, tip, discounts and the final total. Nothing is added after that screen.
There is an upper limit on the value of a single order, and individual payment methods may carry their own minimum or maximum amounts. If your basket falls outside those limits, the app tells you before you pay.
3. What the total is made of
- Items. The price of the products, plus any paid options you selected.
- Delivery fee. Set by each store. It may be a flat amount, a base amount plus a charge per kilometre, or a fixed fee for the delivery zone your address falls in. Pickup orders have no delivery fee.
- Store fees. Some stores add their own extra charges, such as a packaging or handling fee. Each one is listed by name with its own amount.
- Tax. If tax applies, it is charged at the rate set for that store, calculated after any discount, and shown as its own line with the rate next to it.
- Tip. Optional, chosen by you, added on top of the total. See section 9.
- Discount. Coupons and promotions are subtracted before tax is calculated.
SuriGO does not add a separate platform service fee to your order today. If that ever changes, the fee will appear as its own line in the price breakdown before you pay, and it will be described here first.
4. The delivery fee is paid in cash
This is the part people are most often surprised by, so we say it plainly. On SuriGO the courier collects the delivery fee in cash at the door. That is true even when you pay for the rest of the order online or from your wallet balance.
What this means in practice:
- The amount charged to your online payment, or debited from your wallet, is the order total minus the delivery fee.
- You need the delivery fee in cash when the courier arrives.
- Because that money never passes through SuriGO, it is also not part of what we can refund. See the Refund Policy.
Rides work differently: the fare is a single amount, paid in full either in cash to the driver or from your wallet balance.
5. Payment methods you can use today
- Cash. You pay the courier at delivery, or the driver at the end of the trip. Available for orders and for rides.
- Wallet Balance. Your SuriGO balance, topped up in advance. Available for orders and for rides.
- Online payment (Billplz). You are taken to a payment page operated by Billplz, our payment provider, and you complete the payment there. SuriGO never receives your card or bank credentials and does not store them. Billplz is a company based outside Suriname, so paying this way means your name, e-mail address and the amount are handled abroad. Available for orders, not for rides.
- Offline Payment. You transfer the money yourself, following the instructions shown on the payment screen, then upload the transaction code and a photo of the receipt. Your order stays under review until a person at SuriGO confirms the transfer. Available for orders, not for rides.
Which methods are switched on can change. The list shown to you at checkout is the one that is actually available, and it is the authoritative one.
6. When you are charged
- Cash: at the moment of delivery, or when the trip ends. Nothing is taken before that, and if the order is cancelled you pay nothing.
- Wallet Balance: immediately, when you place the order or book the ride. Your balance has to cover the amount or the order cannot be placed.
- Online payment: on the payment provider's page, before the order goes to the store. If you do not finish the payment within 10 minutes, the order is cancelled automatically and the payment is marked as failed. Nothing is charged.
- Offline Payment: when you make the transfer yourself. The order shows as under review until we confirm it. If we cannot match your transfer, we contact you.
7. How ride fares are calculated
A ride fare is built from three parts, all set per vehicle type: a base fare, an amount per kilometre of the trip, and an amount per minute of estimated driving time. If the sum comes out below the minimum fare for that vehicle type, the minimum fare applies instead. Any ride tax is added on top and shown separately.
The fare is quoted before you confirm, and that is what you pay. SuriGO does not recalculate the fare at the end of the trip from the actual time taken, and does not apply surge pricing. If the trip takes longer than estimated, the price does not go up.
If you pay a ride with wallet balance, the full fare is taken when you book. If you pay in cash, you pay the driver at the end.
8. Your SuriGO wallet
The wallet is a prepaid balance held in your SuriGO account.
- Topping up. You add money using one of the online or offline payment methods. There is a minimum top-up amount. If you enter less than that, the app tells you the minimum when you try. A top-up that is started but not paid is cancelled automatically after 10 minutes.
- Offline top-ups are reviewed by hand: the balance is credited only after a person at SuriGO confirms your transfer.
- Spending. You can pay for orders and rides with your balance, as long as it covers the amount.
- Sending balance. You can transfer balance to another SuriGO user by their wallet address. Transfers are immediate and we cannot reverse them, so check the recipient before you send.
- No cash-out. There is no way to withdraw wallet balance to your bank account, to your card, or as cash. Money in the wallet can be spent in the app or sent to another user, and nothing else. Only stores and couriers, who earn money on the platform, can request a payout.
- Refunds land here. When we approve a refund, the money is added to your wallet balance. See the Refund Policy.
- Closing your account. If you delete your SuriGO account, any remaining wallet balance is lost. Spend it first.
- Tips are always optional, and a tip is added on top of the total you pay. On a cash order you hand the tip to the courier at the door. On an order paid online or from your wallet, SuriGO collects the tip and settles it with the courier. A tip on a completed delivery is not refundable.
- Coupons reduce either the item subtotal or the delivery fee, depending on the coupon. A coupon can be limited to certain stores, products or categories, and can carry a minimum basket value and a maximum discount. The app applies those rules and shows you the discount before you pay.
- Loyalty points are earned on your spending and can be converted into wallet balance in the app. The rate is shown when you redeem. Points converted into balance then follow the wallet rules above, which means they cannot be cashed out either.
10. Receipts and records
Every order and every ride has a code and a full price breakdown that stays in your order history in the app. You also receive an e-mail when an order is completed.
SuriGO does not issue tax invoices for the goods you buy. The store you bought from is the seller, and any fiscal document for those goods is the store's responsibility.
11. If something goes wrong with a payment
Write to us at contato@surigoapp.com with your order code and a description of what happened. That includes a payment that was taken but where the order never appeared, a charge you do not recognise, a wallet top-up that never arrived, or a transfer sent to the wrong person.
Please talk to us before you ask your bank to reverse a payment. A reversal freezes your account until it is settled, and we can usually fix the problem faster than the bank can.
If we find that an account is being used for fraud, for payments that are later reversed, or to abuse promotions, we may suspend it and hold any balance while we investigate. If the investigation clears you, we release the balance.
12. Changes to these terms
We may update these Payment Terms. The version on this page is always the one in force, and the date at the top tells you when it last changed. If we change how or when you are charged, we will tell you in the app or by e-mail before it takes effect.
SuriGO is operated by VENESEY IMPORT & EXPORT N.V.. For anything about payments, write to contato@surigoapp.com and include your order code. For how we handle your personal data, see our Privacy Policy.
This policy is published in English. A Dutch translation may be provided for convenience; in case of any difference, the English version prevails.