Contact SuriGO
Last updated: 11 September 2026
These are the SuriGO support channels, and the fastest one for what you need. SuriGO is the super app for Suriname: food, groceries, pharmacy, parcels, rides and shops.
Start here: the fastest route for your problem
Most questions are about one specific order. Those are answered fastest inside the app, by the people who actually have the order in front of them.
- An order that is happening right now — wrong item, late, courier cannot find you: open the app, go to Orders, open the order, and use the chat with the store or with the courier.
- An order that already ended — a refund, a charge you do not recognise, a failed delivery: write to us by email at contato@surigoapp.com with your order number.
- Your account, your data, or a privacy request: see Privacy and data below.
- Everything else: the general channels are in the next section.
Whatever the channel, please include your order number and the phone number or email on your account. It is what lets us find the order without asking you three more questions.
Customer support
- Email: contato@surigoapp.com
- Phone: [PENDENTE: telefone de suporte]
- WhatsApp: [PENDENTE: numero de WhatsApp]
- Support hours: [PENDENTE: horario de atendimento]
- In the app: open Orders, open the order, and use the chat with the store or with the courier. This is the only in-app channel tied to a specific order, and it is the one that gets the fastest answer.
We answer in [PENDENTE: idiomas de atendimento]. The app itself is available in English, Dutch, Portuguese and Chinese, and you can change the language at any time in Profile → Language.
In an emergency
If you are in danger, or someone else is, do not write to us first. In Suriname, call the Police on 115. For an ambulance or the fire brigade, call [PENDENTE: numeros de ambulancia e bombeiros no Suriname]. Tell us afterwards, so we can act on our side.
Business and partnerships
- Open a store on SuriGO (restaurant, market, pharmacy, shop): [PENDENTE: e-mail comercial / de parcerias]
- Drive or deliver with SuriGO: sign up in the SuriGO Driver app, or write to [PENDENTE: e-mail de cadastro de motorista]
- Press and media: [PENDENTE: e-mail de imprensa]
Privacy and data
To ask what data we hold about you, to correct it, to get a copy, or to ask a question about how we handle it, write to contato@surigoapp.com. What we collect and why is set out in the Privacy Policy.
Deleting your account and your data
You do not need to contact us to close your account. There are two ways to do it:
That page explains what is deleted, what we have to keep and for how long, and what you should settle first — an order still in progress, or a wallet balance.
Company details
- App: SuriGO
- Legal name: VENESEY IMPORT & EXPORT N.V.
- Chamber of Commerce (KKF) registration number: 82430
- Tax identification number (TIN): [PENDENTE: numero TIN]
- Registered address: Jozef Israelsstraat 47, Paramaribo, Suriname
- Country of operation: Suriname
- Currency: Surinamese dollar (SRD)
This address is for correspondence and legal notices. It is not a walk-in customer service desk, and orders cannot be collected there.
Our policies
All of them are also linked from Profile inside the app.
What to expect when you write to us
- We reply to the email address or phone number on your account. If you write from another address, we may ask you to confirm who you are before we discuss an order — it protects your account.
- We will never ask you for your password, for your card number, or for the delivery code of an order in progress. Nobody from SuriGO has a reason to ask for any of those. If someone does, it is not us.
- The channels listed on this page are the official SuriGO ones. The app may show other help options as well; for anything about your account, your payment or an order, use the channels on this page.
- Target response time: [PENDENTE: prazo de resposta do atendimento]